Refund and Returns Policy

Thank you for shopping at Black and White Interiors. We understand that occasionally you may need to return a product or request a refund. This Returns and Refunds Policy outlines the procedures and guidelines for returning items and seeking refunds. By making a purchase on our website, you agree to the terms and conditions outlined in this policy.

Eligibility for Returns and Refunds:

• We accept returns and process refunds under the following conditions:
• The item must be unused, in its original packaging, and in the same condition as received.
• The request for a return or refund must be initiated within 28 days from the date of delivery.
• Personalised or custom-made items may not be eligible for return or refund unless they are faulty or damaged.
• We reserve the right to refuse returns or refunds for items that do not meet these criteria.

Initiating a Return or Refund:

• To initiate a return or request a refund, please contact our customer service team at hello@blackandwhiteinteriors.co.uk within 28 days of receiving the item. Please provide your order number and a detailed reason for the return or refund request.
• Our customer service team will guide you through the return process, provide you with a return authorisation, and instruct you on where to send the item.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the item is defective, damaged, or there was an error on our part.
• We recommend using a trackable shipping method for returns and retaining the shipping receipt for your records.

Refund Process:

• Once we receive the returned item and inspect its condition, we will process your refund within 7 business days.
• Refunds will be issued in the original form of payment used during the purchase.
• Please note that shipping fees, if applicable, are non-refundable.

Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 28 days of delivery with a description and photos of the issue. We will arrange for a replacement or refund, depending on your preference.

Changes to the Returns and Refunds Policy: We reserve the right to update, modify, or replace this Returns and Refunds Policy at any time without prior notice. Please review this page periodically for changes.